National Emergency Response
Re-Car / ISS has been a leader in the transport service industry for over 50 years. The group enjoys a significant share of the total Australian heavy vehicle repair market and with branches in Melbourne, Wagga, Newcastle, Brisbane and Townsville, is the largest truck repair business in the Southern Hemisphere.
In addition to the group’s repair services, ISS First Response has been developed as a service line that is unique within the industry. The two aspects of this business are a 24 hour heavy vehicle emergency response call centre and a network of skilled emergency response co-ordinators, positioned in strategic locations around the country for prompt response to customer needs. No other industry participant provides a national emergency response solution to Australia’s road transport
operators.
Attributes unique to the ISS offering include:
- Strategically positioned repair branches running the length of the Eastern Seaboard,
- 24 hour access to service providers throughout the nation for major or minor incidents,
- A network of full and part time salvage co-ordinators stationed throughout Australia,
- A highly skilled workforce capable of attending to every facet of commercial vehicle repair and refinishing,
- Half a century of experience in the heavy vehicle industry,
- A 24 hour Emergency Response Call Centre,
- Economies of scale and superior buying power,
- A superior service culture and commitment to reducing customers’ average off-road costs,
These attributes have enabled ISS to establish unique and comprehensive services and to form lasting strategic alliances with major transport operators and insurers, for the betterment of all parties.
